Terms and Conditions of Service of In-Person Workshops, Events and Retreats

TERMS OF PURCHASE

BY PURCHASING THIS PROGRAM YOU (HEREIN REFERRED TO AS ‚ÄúCUSTOMER‚ÄĚ or "CLIENT") AGREE TO THE FOLLOWING TERMS STATED HEREIN.
 
 1. Program/Service 
Soulculture¬†Coaching, LTD¬†(herein referred to as ‚ÄúCompany‚ÄĚ) agrees to provide in-person coaching and facilitation services (herein referred to as ‚ÄúEvent‚ÄĚ). Customer agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Program.

 2. Disclaimer 

Customer understands Company and its subsidiaries and owners are not lawyers, doctors, managers, therapists, business managers, registered dieticians, financial analysts, psychotherapists or accountants. Customer understands their participation in an in-person¬†Event will not treat or diagnose any disease, illness, or ailment and if they should experience any such issues they should see their registered physician or other practitioner as determined by their own judgment. Customer understands that no Event is not a substitute for health care, medical or nutritional advice of any kind. Customer understands and agrees that Customer is fully responsible for their mental wellbeing during the event, including their dietary, mental and physical choices and decisions during the Event. Customer understands that the¬†Event¬†team members are not psychotherapists or practicing psychotherapy with Customer. Customer agrees to seek medical advice as determined by their own judgment before starting this or any other Event or discontinuing use of any medications as prescribed by their medical practitioner. You should consult your physician or other health care practitioner before joining any Event. Nothing stated herein is intended to be, and must¬† not be taken to be, the practice of medicine or medical advice. Customer understands Customer is fully responsible for any and all adverse reactions, including but not limited to, emotional or physical reactions to the content in the Event. Customer understands that all suggestions offered by Company are solely for the purpose of aiding Customer in achieving Customer‚Äôs defined goals. Customer has the ability to give their informed consent, and does hereby give such consent to Company to assist in achieving such goals. Additionally, the services are offered on an "As is," "Where is," and "Where available" basis, with no warranty of any kind ‚ÄĒ whether express, implied, or statutory ‚ÄĒ including, but not limited to, warranties of title or the implied warranties of merchantability or fitness for a particular purpose. This does not affect those warranties which are incapable of exclusion, restriction, or modification under the laws applicable to this agreement. Customer acknowledges that neither Company, its affiliates, nor any of their respective employees warrant that the services will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of the services, or as to the timeliness, sequence, accuracy, reliability, completeness, or content of any information or service provided through the program. Customer understands that Company does not offer any representations, warranties, or guarantees, verbally or in writing, regarding any results of any kind. Customer agrees that its results are dependent on various factors and in no way are dependent on any information Company provides to Customer. Except as specifically provided in this agreement or where the law requires a different standard, Customer agrees that Company is not responsible for any loss, including financial loss, property damage, or bodily injury caused by use of the Event. To the maximum extent permissible under applicable law, Company will not be responsible to Customer or any third party claims through Customer for any direct, indirect, special or consequential, economic or other damages arising in any way out use of the Event and the maximum amount that the Company would be liable is the fees paid for the Event.


3. Event Structure 

Workshops 

Every workshop begins with an introduction and an an opening circle in which you are invited to share how you are, and ask for any special support you need throughout the workshop. 

Each workshop structure contains a theoretical teaching as well as Embodiment Practices, which are practices that give you the opportunity to directly experience the teachings in your body and nervous system. There is an opportunity to ask questions and receive coaching before or after the Embodiment Practices, but not during the practices. 

Every workshop ends with a closing circle, in which you are invited to share any feedback or difficulties that you have experienced during the workshop. The Client takes full responsibility to share whatever their needs are so that they can receive support when needed. 

Retreats 

Every retreat begins with an introduction and an an opening circle in which you are invited to share how you are, and ask for any special support you need throughout the retreat. 

Each retreat structure contains:

- optional yoga or other physical workouts

- workshops (specified above)

- rituals and ceremonies

- time for self-care and connection 

- meal-times 

- sauna 

Yoga & Physical Workouts: 

The Client takes full responsibility for their body, which means to not take their body further than they feel they are capable of. 

If the Client has past injuries, the Client is responsible for letting the specific facilitators know and takes responsibility for caring for these injuries / leaving out a session. 

Rituals & Ceremonies 

Before each ritual or ceremony, the Client will be informed by the facilitator about the procedure and potential dangers or challenges that could arise.

The Client takes full responsibility for their mental and physical wellbeing and knows that each ritual or ceremony is an 'invitation', but not a drill. 

Sauna 

All Clients using the sauna do so at their own risk. If the Client has any medical conditions or underlying health problems, it is essential that the Client consults a doctor before going into the sauna.
The Client must not use the sauna if they suffer from high or low blood pressure or any heart or circulatory disorder or suffer from epilepsy or diabetes; are pregnant; or are prone to dizziness or fainting.
All¬†Client using the the¬†‚Äėcold plunge‚Äô do so at their own risk. It is the Client's¬†responsibility to handle being exposed to the cold temperatures.
There are no shaving or lotions/ creams permitted in the sauna.
Any hanging jewellery should be removed before entering the sauna to prevent burning.
The Clients must be at least 19 years old to use the sauna. 


4. Fees


All workshop and retreat fees must be paid in full before the retreat begins.

If the Customer elects to pay on a monthly basis, the monthly recurring cost shall be discussed based on the time of booking. 

Pricing is subject to increase for future enrollment periods. 

6. Method of Payment 
Customer shall pay by credit card or bank transfer. If Customer elects to pay by monthly payment, Customer authorizes the Company to charge Customer’s credit card each month for the agreed time-period. The agreement must be in writing. 


7. Refund Policy
Customer understands that no refunds are offered at any time during the Event. Once the Client participates, the Client pays the full price even if they are dissatisfied or need to leave the Event for whatever reason. This includes medical emergencies. 

Deposit 

The general deposit to secure your place at a retreat is two-hundred pounds (£200). 

The Client gets a 100% deposit refund for cancellations 60+ days before event/retreat start date.
The Client gets a 50% deposit refund for cancellation 30-59 days before retreat start date.
The Client gets a 0% deposit refund for cancellation 0-29 days before retreat start date.

Remaining balance


The remaining balance is due 7 days before the retreat start date.
If paid at the time of booking, a full refund of the remaining balance is available up to 30 days before the retreat / workshop start date.
If the Client cancels 0-29 days before the Event start date, the remaining balance is not refundable. 

In this event, the Company offers to transfer the fee onto another retreat at a later time. However, if the retreat at a later time has increased in cost, the Client needs to pay the remaining balance for that retreat. 

 

 8. Cancellation Procedure  
Monthly payment Customers must notify Company of intent to cancel by submitting the cancellation intent via email to [email protected]¬†

Failure to notify Company 7 days before the next billing cycle will result in normal credit card processing, without refund.

Cancellation processing will take effect within the upcoming month.

9. Communication with Company 
For questions regarding scheduling or the Event, please email to [email protected]¬†

The Company will respond to Customer Service emails within 3-4 working business days. Emails received on national holidays, company vacation days stated in the Program calendar, or on a weekend will receive a response within the following two (2) working business days.


10. Confidentiality
The Company respects Customer’s privacy and insists that Customer respects the Company’s. Thus, consider this a mutual non-disclosure agreement. Any Confidential Information shared by any representative of the Company is confidential, proprietary, and belongs solely and exclusively to the Party who discloses it. Both Parties agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, calls or otherwise. Customer agrees not to use such confidential information in any manner other than in discussion with the Company during the Program. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties will keep Confidential Information in strictest confidence within the Company and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft. Further, Customer agrees that if they violate or display any likelihood of violating this section the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.

11. Non-Disclosure of Materials 
Material given to Customer in the course of Customer’s work with the Company is proprietary, copyrighted and developed specifically for Company. Customer agrees that such proprietary material is solely for Customer’s own personal use. Any disclosure to a third party is strictly prohibited.


12. Customer Responsibility 
Customer accepts and agrees that Customer is fully responsible for their progress and results from the Event. Company makes no representations, warranties or guarantees verbally or in writing regarding Customer’s performance. Customer understands that because of the nature of the Program and extent, the results experienced by each Customer may significantly vary. Customer acknowledges there is no guarantee that Customer will reach their goals as a result of participation in the Event.

13. Force Majeure
In the event that any cause beyond the reasonable control of either Party, including, without limitation, acts of God/Goddess, Covid19, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence. This means that an Event will be held at a later time, and if the Client is not able to attend at a later time, the Company offers to transfer the fee onto another Event (see above). 

17. Severability/Waiver
If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.

18. Miscellaneous

 A) Limitation of Liability. 

Customer agrees they are using the Company’s services at their own risk and that Program is only an educational service being provided. Customer releases Company, its employers, directors, contractors and related entities from any and all damages that may result from any claims arising from any agreements, past or present, between the parties.

Customer accepts any and all risks, foreseeable or unforeseeable. Customer agrees that Company will not be held liable for any damages of any kind resulting or arising from including, but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services or enrollment in the Event. Customer knowingly, voluntarily, and expressly, waives any claim for damages including but not limited to; injury or death Customer may sustain as a result of participating in this Event or in any way resulting from the services provided by the Company or use of techniques and practices taught. Customer further declares and represents that no promise, inducement or agreement not herein expressed has been made to Customer to enter into this release. The release made pursuant to this paragraph shall bind Customer’s heirs, executors, personal representatives, successors, assigns, and agents.

B) Non-Disparagement. 
In the event that a dispute arises between the Parties, the Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein below. The Customer agrees that they neither will engage in any conduct or communications with a third party, public or private, designed to disparage the Company. The Customer agrees that they will not directly or indirectly, in any capacity or manner, make, express, transmit, speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its programs, members, owner, directors, officers, Affiliates, subsidiaries, employees, agents or representatives.

C) Assignment. 
This Agreement may not be assigned by the Customer, without express written consent of Company. This Agreement shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, executors, administrators, successors and permitted assigns. Waiver of any breach or the failure to enforce any provision hereof shall not constitute a waiver of that or any other provision in any other circumstance.


D) Termination. 
Company is committed to providing all customers in the Program with a positive Event experience. Customer agrees that the Company may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate Customer’s access to Program and terminate any further services without refund or forgiveness of monthly payments if Customer becomes disruptive to Company or Event, difficult to work with or upon violation of the terms as determined solely by Company.

Customer will still be liable to pay the total contract amount. Furthermore, Company reserves the right to pause Customers participation in the Program if Company deems, in its sole discretion, Customer unable to safely and effectively continue in the learning environment, until such a time when Customer is physically and emotionally able to resume the Program. 

E) Age Requirement.
Customer must be 19 years of age or older to enroll in the Event.

F) Code of Conduct.
Customer has read the Program Code of Conduct and shall agree and adhere to this Code of Conduct in order to contribute to creating a safe and positive community experience for all people in the Event. Failure to adhere to the Code of Conduct may result in expulsion of the Event and termination of any further services, without refund.

G) Health Waiver.
The Program is an intensive deep dive into personal growth. Customer understands that Company intends to support Customer in an effective, appropriate and personalized way. Therefore, Customer may be obliged to sign a form that confirms Customer is aware of any health conditions that are contraindicated to the practices in the Event. Company does not collect medical information about Customer. If Company deems Customer unsuitable for the Event due to any health or wellness related issues, Company may decide to cancel Customer future participation.

H) Indemnification. 
Customer shall defend, indemnify, and hold harmless Company, Company’s officers, employers, employees, contractors, directors, related entities, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever - including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys fees, and disbursements - which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the Event or in any way related to the services provided by the Company, excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or gross negligence or willful misconduct by Company, or any of its shareholders, trustees, affiliates or successors. Customer shall defend Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement. Customer recognizes and agrees that all of the Company’s shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company.

I) Resolution of Disputes. 
If not resolved first by good-faith negotiation between the Parties, every controversy or dispute relating to this Agreement will be submitted to the British Arbitration Association. All claims against Company must be lodged within 100-days of the date of the first claim or otherwise be forfeited forever. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand. The parties shall cooperate to ensure that the arbitration process is completed within the ninety (90) day period. The parties shall cooperate in exchanging and expediting discovery as part of the arbitration process. The written decision of the arbitrators (which will provide for the payment of costs) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or a decree in equity, as circumstances may indicate. In disputes involving unpaid balances on behalf of Customer, Customer is responsible for any and all arbitration and attorney fees.

J) Equitable Relief.
In the event that a dispute arises between the Parties for which monetary relief is inadequate and where a Party may suffer irreparable harm in the absence of an appropriate remedy, the injured Party may apply to any court of competent jurisdiction for equitable relief, including without limitation a temporary restraining order or injunction.

K) Notices.
Any notices to be given hereunder by either Party to the other may be affected by personal delivery or by mail, registered or certified, postage prepaid with return receipt requested. Notices delivered personally shall be deemed communicated as of the date of actual receipt; mailed notices shall be deemed communicated as of three (3) days after the date of mailing. For purposes of this Agreement, "personal delivery" includes notice transmitted by email to: [email protected]

L) Entire Agreement.
This Agreement constitutes and contains the entire agreement between the Parties with respect to its subject matter, supersedes all previous discussions, negotiations, proposals, agreements and understandings between them relating to such subject matter, and may not be modified, amended, or discharged, nor may any of its terms be waived, except by an instrument in writing signed by both parties in duplicate.

M) Controlling Law.
This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.


BY PURCHASING AN EVENT, YOU HAVE READ, UNDERSTAND AND AGREE TO THE WORKING AGREEMENTS ABOVE.